Help center — buyers
Step-by-step guidance for browsing, RFQ, cart, orders, and messages. Choose English or Kiswahili below (same as your marketplace language setting).
Getting started
Browse the product catalog from the home page or top navigation. Use search and category tags to narrow results. You can explore as a guest; to buy, save a shortlist to your account, or track orders, create an account or sign in as a buyer.
Cart & checkout
Add items from product pages or catalog tiles. Open your cart, adjust quantities, then proceed to checkout. Complete shipping and payment steps as shown on your site.
Buyer portal & RFQ
Signed-in buyers can use Buyer portal: Products for catalog and saved items, RFQ & sourcing to create and manage requests for quotation, Orders for history, Workspace for shortcuts, and links to Messages.
Orders & support
View My orders for status and details. Use Messages to chat with sellers who contacted you from listings. Update your details in Profile.
Language & display
Open the Display settings control (globe / language icon in the header where available) to choose English or Kiswahili and other preferences. This help page uses the same language buttons at the top.
Kituo cha msaada — wanunuzi
Mwongozo wa hatua kwa ajili ya kuvinjari, RFQ, kikapu, maagizo, na ujumbe. Chagua Kiingereza au Kiswahili hapa chini (sawa na mipangilio ya lugha ya soko).
Kuanza
Vinjari orodha ya bidhaa kutoka ukurasa wa mwanzo au menyu ya juu. Tumia utafutaji na lebo za jamii kupunguza matokeo. Unaweza kutazama kama mgeni; kununua, kuhifadhi orodha fupi kwenye akaunti, au kufuatilia maagizo, fungua akaunti au ingia kama mnunuzi.
Kikapu na malipo
Ongeza bidhaa kutoka kurasa za bidhaa au katalogi. Fungua kikapu chako, rekebisha idadi, kisha endelea kwenye checkout. Kamilisha usafirishaji na hatua za malipo kama zinavyoonyeshwa kwenye tovuti yako.
Portal ya mnunuzi & RFQ
Mnunuzi aliyeingia anaweza kutumia Buyer portal: Products kwa katalogi na vilivyohifadhiwa, RFQ & sourcing kuunda na kusimamia maombi ya bei, Orders kwa historia, Workspace kwa njia za mkato, na viungo vya Messages.
Maagizo & msaada
Angalia My orders kwa hali na maelezo. Tumia Messages kuongea na wauzaji walio wasiliana nawe kutoka kwenye tangazo. Sasisha maelezo yako katika Profile.
Lugha & mwonekano
Fungua mipangilio ya Display settings (aina ya ulimwengu / lugha kwenye kichwa panapotumika) kuchagua Kiingereza au Kiswahili na mapendeleo mengine. Ukurasa huu wa msaada hutumia vitufe vya lugha hapo juu.